How To Get Good Customer Service

Have you ever noticed that some people seem to complain about the customer they get. It seems to be the same people who do not get good service. After nearly a year of hanging out in the retail environment, I think the people who get poor customer service don't help themselves out.

You have to remember that people who work in customer service are spending the majority of their time interacting with people. You can make it much easier for them to serve you by doing some simple things.

The first thing is to make sure the person who is going to serve you is ready to listen to you. This may sound simple but nearly everyday I see a potential customer start talking to either myself or a customer service associate while they are completing another task. Much of what retail associates do is not a difficult task however it does require some attention.

Before you start asking questions make sure you warm up the associate who is going to be serving you. A quick question about their day is all you need. It gives them a chance to situate themselves to serving you. 

If you have a good associate serving you, they will ask you some questions. Make sure you answer the questions. They are trying to understand what you want and make the appropriate recommendation. If the associate isn't understanding what you are describing, try a different approach. We all use language slightly differently.

Most of all, be pleasant. It sounds obvious but a lot of people seem to forget to be nice to people around you. We all prefer to deal with nice people and you will get better service if you are nice to the people trying to help you.

There you go. It's not hard to have a good shopping experience if you go about it properly.